Our Returns Policy
We gladly accept returns within 14 days of purchase. Refunds are issued to the original form of payment for full-price and sale items. Orders placed with store credit can only be refunded in store credit.
Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. ‘Final Sale’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact email@example.com and we’ll be happy to serve you.
Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs.
How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.
Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
What should I do if I receive the wrong product?
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order. If you have any questions making an exchange selection, please reach out to our styling team at firstname.lastname@example.org.
What is an Instant Credit and how do I use it?
After you move through the return steps online, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.
How do I return or exchange a gift?
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
Can I make a return or exchange in person?
You are welcome to return or exchange at our West Loop Studio located at 210 N Morgan St Chicago, IL 60607.